Mission Statement Our Client Service Mission At LifeTime Advisors Group, we believe that our client is top priority. We wish to engage in a friendly, yet professional relationship whereby you feel we are providing a beneficial and convenient service. We strive to conduct all aspects of our service with integrity, honesty and consistency. Client Contact We aim to answer your call promptly and courteously, with a real human being, not a recorded message, provided your call is made during our business hours of 8:00 am to 8:00 pm Monday through Wednesday, 12:00 to 6:00 pm on Thursdays, and 9:00 am to 3:00 pm Fridays and Saturdays (excluding market holidays). Responsive When you have questions or queries requiring an answer, we will provide a response within 4 working hours. We will attempt to be proactive, approachable, and responsive to the needs of our clients. If you feel we have failed to live up to these, or any other expectations, we promise to pass your comments to our CEO, so prompt corrective action will be taken. Privacy and Confidentiality LifeTime Advisors Group respects your right to privacy and security. We will treat all of your personal information as private and confidential within our company. We will only share this information with associates when necessary for the effective management of your account. Personal Account Management We will provide a clear and accurate summary of your account on a monthly basis. We will also provide you with the current position of your account, on request. We will strive to make your financial transactions easier and more convenient. Transparency of Services We will provide fair, accurate, and full disclosure relating to all our services. If there is anything you see that we could do better, inform us. We take every comment seriously and strive to provide the finest service you deserve.